Privacy Policy

1. Who we are

We are Hawkshaw Ltd, trading as Hawkshaw Digital Solutions. We are registered in England and Wales under Company Number 13731301. Our registered office is at Alexandra Court, Carrs Road, Cheadle, SK8 2JY.

We build bespoke software, automation systems and AI tools for small businesses. This privacy policy explains how we collect, use and protect your personal data when you use our website at hawkshawdigital.co.uk.

If you have any questions about this policy, please contact us at hello@hawkshawdigital.com.

2. What data we collect

We collect the following personal data when you book a discovery call through our website:

• Your full name
• Your email address
• Your phone number (if provided)
• Your preferred date and time for a call
• Any additional information you choose to share when booking

We also collect anonymised data about how visitors use our website through Google Analytics. This includes pages visited, time spent on the site and general location data (country or city level). This data does not identify you personally.

3. How we use your data

We use your personal data for the following purposes:

• To schedule and confirm your discovery call
• To send you a calendar invitation and any joining instructions
• To follow up after the call if you have expressed interest in working with us
• To respond to any enquiries you send us by email

We use anonymised analytics data to understand how people use our website and to improve the experience for visitors.

We will never use your personal data to send you unsolicited marketing emails. We will only contact you in connection with your enquiry or a booking you have made.

4. Our lawful basis for processing

Under UK GDPR, we rely on the following lawful bases for processing your personal data:

• Legitimate interests: to respond to enquiries and follow up on bookings you have made with us
• Contract: where you become a client, to fulfil our obligations under that contract
• Consent: for Google Analytics tracking, where required

5. Who we share your data with

We share your data with the following third parties only:

• Calendly: our booking platform, which processes your name, email address and phone number to schedule your discovery call. Calendly's privacy policy is available at calendly.com/privacy
• Google Analytics: which receives anonymised data about website usage. Google's privacy policy is available at policies.google.com/privacy

We do not sell your personal data to any third party. We do not share your data with anyone else.

6. How long we keep your data

We retain personal data collected through booking enquiries for up to 24 months from the date of your last contact with us. After this period, your data is securely deleted.

If you become a client, we retain your data for 6 years from the end of our working relationship in line with UK tax and accounting requirements.

Anonymised analytics data is retained in line with Google Analytics default retention settings.

7. Cookies

Our website uses cookies. A cookie is a small text file placed on your device when you visit a website.

We use the following cookies:

• Google Analytics cookies: these help us understand how visitors use our website. They collect anonymised information including which pages you visit and how long you spend on the site.
• Calendly cookies: these are set by the Calendly booking widget embedded on our website.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.

8. Your rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: you can request a copy of the personal data we hold about you
• Right to rectification: you can ask us to correct inaccurate data
• Right to erasure: you can ask us to delete your data in certain circumstances
• Right to restriction: you can ask us to restrict how we use your data
• Right to object: you can object to us processing your data on the basis of legitimate interests
• Right to data portability: you can ask us to provide your data in a portable format

To exercise any of these rights, please contact us at hello@hawkshawdigital.com. We will respond within 30 days.

9. Data security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or destruction.

All data transmitted through our website is encrypted using HTTPS. Access to personal data is restricted to those who need it to respond to your enquiry.

10. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

We would always appreciate the opportunity to resolve any concerns directly before you contact the ICO. Please email us first at hello@hawkshawdigital.com.

11. Changes to this policy

We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.

If we make significant changes that affect how we use your data, we will notify you by email where we hold your contact details.